Frequently Asked Questions

How do I buy from

Buying precious metals from us is as simple as picking up the phone and dial +6017-228 3278 during business hours: 10:00 a.m. – 6:00 p.m. or buying online on this website. Select the product, place your order quantity, fill in your shipping details and make payment. Our competitive prices are live but orders can only be made from 9:00 a.m. to 10:00 p.m. except for public holidays.

Payment can be made via cash deposit, bank transfer, IBG, or TT into our Maybank, Public Bank or OCBC Bank accounts. After payment is cleared, we deliver them directly to you or you can opt for collection at our office.

Where is your outlet located?

Lot 4-401 & 4-402, The Starling Mall
No. 6, Jalan SS 21/37
Damansara Utama
47400 Petaling Jaya
Selangor, MALAYSIA

How do I sell to MY Bullion Trade?

Simply WhatsApp us and ask for a bid price on the product and amount you would like to sell. We will give you a price quote within minutes. You can either accept or negate our offer and we will go from there.

Meetings at our office for sellback is BY APPOINTMENTS ONLY. We do not entertain walk-ins.

Payment will be executed by CASH only, on the spot.

Why should I do business with MY Bullion Trade?

Here at MY Bullion Trade, we are cycles investors, gold and silver is where we are invested. Our expertise in measuring both past and current gold/silver markets should help us time this bull market profitably. While we believe we are FAR from it, when our measurements indicate we are near the top of this precious metal bull, we will be issuing updates on our Facebook page and on our website disclosing what we are doing with our gold and silver investments.

This could make the difference of millions!

Are you registered with BNM (Bank Negara Malaysia – The Central Bank of Malaysia)?

We have done our due diligence with BNM and the central bank has confirmed that retail trading of gold and silver does not require any special permit and/or license.

Furthermore, we DO NOT offer any form of investment scheme by promising investment returns/profits within a certain period of time and we DO NOT collect deposits from the public that may contravene section 25(1) of the Banking and Financial Institutions Act 1989.

We are also NOT an MLM (multi-level marketing) company.

We run a straightforward buying and selling of precious metals business and we add massive value to our clients by way of education and supplying bullion to them at very competitive prices.

Why should I buy gold and silver?

We believe everyone should have gold and silver in their private possession, where they can lay their hands on it, because:

They are safe haven instrument that rise during economic upheaval, war, terrorism, and natural disaster.

They have a proven track record of performing well in inflation or deflation.

For 5,000 years, gold and silver are the only assets that have never failed.

They are tangible assets of intrinsic value.

Their purchasing power can never fall to zero.

They are the only financial assets that can be completely private, and not part of the financial system. Even real estate requires the financial system to transfer title. Gold and silver do not.

They are one of the few financial assets that are not simultaneously someone else’s liability. Stocks, bonds, and derivatives like futures and options, require the performance of someone else. Even cash requires the performance of the government issuing it. In other words, if a government fails, so too does their currency. Gold and silver never fail.

They can be wholly owned. You can never really own real estate for instance, if you think you can, just try not paying your property taxes for a few years.

Can I change my order after my order is confirmed?

No. Once the order is confirmed, it is final.

Can I cancel my order?

No. Once you have confirmed your order, MY Bullion Trade has already purchased metals from the wholesale market on your behalf, all prices are locked-in and final, and we have entered into a binding contract.

However, you may sell your metals back to us at prevailing market rates, and MY Bullion Trade will then sell them back to the wholesale market. Should you choose to sell your order back to us, you must do so during Business Hours of 10:00 a.m. to 6:00 p.m., Monday through Saturday (except for public holidays).

Why are there times when some items become “temporarily unavailable”?

The recent economic upheaval has caused a gold and silver rush, which has caused many items to become scarce. This has happened and will continue to happen with all dealers dependent upon market demand.

Why is your price higher than the spot price?

Spot price can be thought of as an ‘industrial wholesale’ price for the metal. Then the mints have to be paid to change it from this form into the products that investors want, so even dealers can’t buy these products at the spot price.

The easiest and cheapest products to make are large bars, like 100 oz. silver bars, or one kilo gold bars, so the premiums above spot price for the larger products are usually the lowest. The premium above spot price typically rises with the smaller products since there is more work involved in producing them.

Why are U.S. Eagles, Canadian Maple Leaves and Australian Kangaroo so expensive?

These government mints add what they call ‘seigniorage’ to all coins they mint. However, you gain back much of the seigniorage when you sell them back to a dealer.

When purchasing back from retail customers, all dealers typically pay more for Eagles and other legal tender bullion coins over common bullion products.

Do you carry other precious metals such as platinum, palladium, or rhodium?

No. We at MY Bullion Trade believe that at this critical time in history everyone should have the safety and potential massive gains in purchasing power that only real money (gold and silver) can provide.

Only gold and silver are money. Platinum, rhodium, and palladium are commodities only.

Are my prices locked in when I place my order?

Yes. Once your order is placed your price is now locked-in regardless of new price movement. Full payment must be made within 2 hours. Failure to do so will result in automatic cancellation of your order.

Can I return my order?

No. However, you may sell back your order at prevailing rates. Please call in to get a price quote.

Do bullion coins come with a certificate of authenticity?

Yes. Each coin or bar carries a statement of weight and fineness that is stamped directly onto it. The coin or bar itself, in effect, bears its own ‘certificate’ from whichever mint or refiner produced it.

Is there a legal limit on how much gold I can own?

No, there is no legal limit on how much gold or silver you can own. However, for all transactions above MYR20,000, we are required to keep a record in compliance to BNM’s Anti-Money Laundering and Anti-Terrorism Financing Act 2001. All clients information are kept confidential and will only be surrendered to the authority upon formal summon.

Do dealers buy bullion back at the same price they sell it?

No, the spread, or difference between the buying and selling prices, allows dealers to stay in business.

It is much the same as when banks charge more interest for loans than they pay for savings accounts.

The precious metals bullion business is a very competitive one, and the profit margin, or spread, is very small compared to almost any other inventory business.

What is ‘bullion’?

Gold and silver bullion comes in coins, bars, and or rounds.

Bullion value is derived from the metal content, not rarity or collectible value.

What is the ‘Spot Price’?

The spot prices for gold and silver are set by millions of traders buying and selling futures contracts, which are contracts to deliver gold or silver at some future date (in other words, gold or silver IOUs).

It is also the price that large industrial users and the mints pay before converting gold and silver into the items we carry at MY Bullion Trade.

How much should I buy into precious metals?

That is entirely up to you, but with the current state of the world economy we believe it is extremely important to preserve your wealth in the safety of precious metals.

Are bullion coins legal tender?

Yes, if they are government issued bullion coins with a face value.

The nominal face value allows the coins to travel across national borders with less taxation or fees otherwise imposed by many countries on bullion bars and rounds.

How many ounces are in one kilo of gold or silver?

Gold and silver are measured in troy ounces.

One troy ounce is equal to 31.104 grams.

1kg of gold = 32.15 troy ounces

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